Term

Booking Confirmation Online Booking: 
When you have booked a stay through our online booking system, available at www.kaloevig-camping.dk, you will immediately receive a booking confirmation. We ask you to read it carefully. It is your responsibility as a guest to ensure that the confirmation aligns with your preferences.

There is always a fixed additional charge for final cleaning, which will be refunded upon departure after cleaning inspection, except for weeks 28 to 32 when final cleaning is mandatory. Final cleaning is always mandatory when there are animals in cabins/rooms. Please note that cabins and rooms can only be booked for a minimum of 2 days on weekends with public holidays and during weeks 28 to 32 and week 34.

Manual Booking:
 When you have booked a stay by phone or in-person, we create the booking on your behalf based on the information you provide. We disclaim responsibility for any errors and always recommend customers to book online themselves.

Price:
All stated prices on our website; www.kaloevig-camping.dk and in-person are in Danish Kroner, inclusive of VAT and all taxes, unless otherwise expressly stated or clearly indicated in the relevant context.

Payment Terms:
Upon booking, 100% is paid, excluding any purchase of tokens or upgrades.

Corporate cards issued within or outside the EU/EEA, as well as private payment cards issued outside the EU/EEA, will incur a fee, which will be indicated on your receipt. The fee rate will depend on the type of payment card and where it is issued.

Right of Withdrawal and Refund: We recommend that you take out cancellation insurance. It costs DKK 200. You have the option to cancel your booking under the following conditions if you have purchased cancellation insurance:

•    For cancellations more than 30 days before arrival, the entire amount paid is refunded, minus a DKK 500 administration fee. •    For cancellations between 30 days and 14 days before arrival, 50% of the amount paid is refunded, minus a DKK 500 administration fee. •    For cancellations less than 14 days before arrival, no refund is made. •    Up to 8 days before arrival, we offer that the booking can be changed within the current year.

Personal Data:
Kaløvig camping A/S registers your name, address, email, and other information provided in connection with your booking/purchase in our customer database. We register your information to complete your booking. Your information is stored only in our booking system and in our accounting system. Both with coded access. We do not disclose your information to third parties unless you have expressly consented. According to accounting legislation, we store your information for 5 years, after which it is deleted. As a guest at Kaløvig Strandgård Camping, you have the right to request the deletion of your information at any time, unless there are legal requirements preventing it. If you wish to have your information deleted, this is done by making a direct request to us.

Reclamation:
If for any reason you do not receive your booking confirmation, confirming your purchase, and you have not received an error message from the system, you can write to the address below: info@kaloevig-camping.dk. Complaints about the booking process or the booking itself must be made within a reasonable time after you have discovered the error or should have discovered the error through ordinary review of your booking confirmation.
Complaints must be made in writing. Complaints about the product (the stay) must be made within 12 hours of arrival, so Kaløvig camping A/S can address the issue. When Kaløvig camping A/S receives your complaint about a product, it will be processed as soon as possible. Kaløvig camping A/S will decide whether the complained product should be refunded, exchanged, or if a price reduction should be given.

Forgotten Items:
If we are to send forgotten items, the guest is responsible for shipping costs. These terms and conditions may not be disclosed or copied without prior written agreement with Kaløvig camping A/S.

Kaløvig camping A/S Strandvejen 150 8410 Rønde CVR: 38750232 www.kaloevig-camping.dk info@kaloevig-camping.dk Tel.: 86371305 Bank: Reg. No. 9319 Account: 0010388554